PERSONAL ACCOUNTABILITY SYSTEM SURVEY

PASS, a program developed by Total-Western, is designed to create an organized approach toward task performance. In this way, we ensure every task is performed with safety, quality, cost effectiveness and personal accountability in mind.

PASS ensures our employees understand and pursue the goals of:

  • Customer satisfaction
  • Continuous improvement
  • Steady growth
  • Profit

PASS ensures our employees understand and abide by the values:

  • Safety
  • Quality
  • Cost effectiveness
  • Personal accountability

PASS establishes an organized approach to evaluating each task to ensure it is performed correctly through the application of five affirmative statements, otherwise known as U.D.P.P.E., applied to the safety, quality and cost effectiveness of each task:

  • I UNDERSTAND what safety, quality, cost-effective measures this task requires.
  • I have DISCUSSED all safety, quality, cost-effective measures about this task with all persons concerned.
  • I am PREPARED to perform this task safely, with the highest quality and in the most cost-effective manner.
  • I will PERFORM this task using all required safety, quality, cost-effective measures.
  • I will ENFORCE all safety, quality, cost-effective measures while performing this task and stop work when necessary.

To reinforce these core values, every Total-Western employee is required to carry a PASS card at all times.

Next time you encounter one of our employees, ask to see their PASS card.